Shipping policy
Shipping Policy
We currently deliver to addresses within the United Kingdom.
Processing Time
Orders are usually processed and dispatched within 1–2 business days after payment has been confirmed.
Orders placed on weekends or UK public holidays will normally be processed on the next business day.
Standard Delivery
Standard Delivery: £4.99
Estimated delivery time is 2–4 business days after dispatch.
Orders of £50 or more qualify for free standard delivery, excluding certain heavy or oversized products.
Express Delivery
Express Delivery: £8.99
Estimated delivery time is 1–2 business days after dispatch.
Express delivery availability may depend on the delivery address and product type.
Cat Litter and Heavy Items
Cat litter and certain heavy or oversized products are subject to separate shipping charges based on the weight of the order and delivery destination.
The applicable shipping charge will be displayed at checkout before payment.
Cat litter and other heavy items are not included in the standard £50 free-shipping offer unless otherwise stated.
Delivery Times
All delivery times are estimates and are not guaranteed.
Delivery may take longer due to severe weather, public holidays, carrier delays, high-volume periods or other circumstances outside our reasonable control.
Some remote areas may also require additional delivery time.
Order Tracking
Once your order has been dispatched, we will send you a shipping confirmation email.
Where tracking is available, the email will include a tracking number or tracking link so that you can follow the progress of your delivery.
Delivery Issues
If your order is significantly delayed, damaged during delivery, or appears to be lost in transit, please contact us at:
Please include your order number so that we can investigate the issue with the carrier.
Delivery Address
Please check that your delivery address is complete and correct before placing your order.
We may not be able to change the delivery address once an order has been processed or dispatched.
If an order is returned or requires redelivery because an incorrect or incomplete address was provided, additional delivery charges may apply.
Contact Us
If you have any questions regarding shipping or delivery, please contact:
Email: service@opet.ltd